FAQS APPLY
Hey there and welcome home.

We’re so excited you’ve chosen to live with us. If you’re looking to get a head start on the year, you’ve come to the right place.

And if you have any questions or just want to say hello, give us a shout. Or, you can follow us on Instagram for our most double-tappable posts with the inside scoop.

COVID-19 UPDATE

What should I expect on move-in day?

  • The CDC recommends face coverings indoors in certain counties with high community levels of COVID. This information is updated weekly at https://www.cdc.gov/coronavirus/2019-ncov/your-health/covid-by-county.html. If our location is within a county with a high community level on the day of move-in, we will recommend that residents and visitors wear a mask while in indoor community spaces.
  • Let us know if you are not feeling well and need to delay your move-in. Your health and safety, and that of all our residents, are our top priorities.
MOVE-IN AND FIRST PAYMENT

If you haven’t already marked your calendars, grab a pen (or tell Alexa) to take note. Move-in is on August 18, 2023 – please see the check-in times in the MOVE-IN EXPERIENCE section below. When you arrive at Ion Austin for move-in, please follow the signs to check in and pick up the keys to your new home.

If you want to avoid late charges (and who doesn’t?), you’ll want to make sure that your first installment is paid by August 1, 2022 Late charges will apply unless we have received the first installment payment within the two-day grace period (by August 3, 2022). Checks or money orders should be made payable to Ion Austin and can be mailed or brought directly to our office.

You can also pay online through the resident portal using a debit card, credit card or electronic checking transfer, or by automatic recurring charge to your debit card, credit card or bank account. There are no fees when paying from your bank account or by check.

GUARANTOR FORM OR PRE-PAYMENT

Nothing ruins move-in faster than missing paperwork (trust us). If you haven’t done so already, please submit your guarantor form. We’ll need to approve this before you’re able to move-in. No guarantor? Sign up with Leap by selecting this option on your application or by calling our office today. Alternately, you will be required to prepay the final two installments in advance in order to move in, as described in your Housing Agreement.

UTILITIES

Lucky for you, electricity, water and Internet are included in your rental installment so don’t sweat, we’ll make sure the lights are on.

RENTER’S LIABILITY INSURANCE

It’s probably not something you normally think about, but you are required to have at least $100,000 of liability protection by the time you move in, and throughout your stay with us. This doesn’t cost much, and is designed to protect you if you accidentally cause a fire or flood. As unlikely as that sounds, if something happens, you’ll be very glad to have it. How easy have we made it to take care of this requirement? You don’t have to do anything at all; we’ll automatically charge your account $12 per installment, waive the requirement to provide separate insurance, and buy our own insurance to cover the same risks. If you have your own liability insurance and don’t want to be charged for this, please upload your insurance certificate and we’ll let you know right away if it meets the requirements. We also recommend insuring your personal property—click here for an easy option for this optional coverage.

EXPRESS CHECK-IN

By now you’ve figured out there’s always a way to beat the line. And if you haven’t…well, just read below and thank us later.

Click here for the resident portal link and register online. From here, you’ll want to make sure you can answer yes to each of the questions below:

  • Did you make your first installment payment?
  • Did you enter your vehicle information (if applicable)?
  • Did you sign any pending documents?

If you answered yes to all of the above, you’re one step closer to your new views. Besides that, all you need to bring with you is a valid photo ID (and an appetite—we’ll have snacks waiting for you).

MOVE-IN SCHEDULE (required)

Moving is stressful enough. We’re here to help make your move-in easy and seamless. Ion Austin has partnered with the nation’s largest professional student move-in company to help make your move-in experience a breeze. So sit back, relax and let USS Cruise Ship Move-in™ do the heavy lifting for you.

USS will be conducting their exclusive Cruise Ship Move-in™; a process created and developed to make your move in day easy and memorable. USS Cruise Ship Move-in™ service mimics the experience of taking a cruise where your belongings effortlessly appear in your room. You won’t have to touch a thing or even leave the car. Nice, right? Just arrive at your assigned time, and the professional movers will unload your car and transport your belongings to your new home.

In order for Cruise Ship Move-in™ service to run smoothly, you are required to arrive at your scheduled move-in time based on what floor you will be moving into. Your cooperation will allow us to avoid overcrowding and long wait times for elevators… because why would you want to be delayed? Please note that we cannot allow early arrivals on move-in day. Arrive on-time to reduce your wait time, both in the car and in your room. The faster you move in, the faster you’ll be catching rays on our pool deck.

Please reference your apartment number to see which floor you are assigned to, the first digit(s) indicating your floor number… (Ex: Apt#1801 = Floor 18).

Floor 19 & 4 | 8am – 8:30am
Floor 18 | 8:30am – 9am
Floor 5 & 6 | 9am – 9:30am
Floor 17 | 9:30am – 10am
Floor 7 | 10am – 10:30am
Floor 16 | 10:30am – 11am
Floor 8 | 11am – 11:30am
Floor 15 | 11:30am – 12pm
Floor 9 | 12pm – 12:30pm
Floor 14 | 12:30pm – 1pm
Floor 10 | 1pm – 1:30pm
Floor 13 | 1:30pm – 2pm
Floor 11 | 2pm – 2:30pm
Floor 12 | 2:30pm – 3pm

Drop us a line if you have any questions about this process leading up to move-in day. Just a hint, you’ll want to make sure you complete the Express Check-In in order to experience this.

We can’t wait for you to experience what we have in store for you on move-in day. Click here to watch a quick video and visit this link to learn more about the move-in process.

MOVE-IN EXPERIENCE
  • Arrive at your assigned time – you’re getting VIP treatment here, take advantage of it!
  • If you are arriving in multiple vehicles, have all your belongings together as only one vehicle is allowed in the VIP Lane. Our Check-in tent will be located at the corner of 22nd and Nueces.
  • The driver will need to stay in his/her seat. When the last item is removed, the car will need to be moved to one of the two following parking options:
    • OPTION 1: Pre-Leased on-site parking in the Ion Austin Garage.
    • OPTION 2: Park in one of the pay-to-park areas on the map below.
  • USS will unload each car in less than 4 minutes, and handle placing your tagged belongings in your room; there is no need to get out of the car. We will sweat the small stuff so you don’t have to.
  • If you have a bike, please bring that separately after you park your vehicle.
  • Don’t over-load boxes; go ahead and pack multiple boxes, we don’t limit the number of items (looks like those extra pairs of shoes are making the cut).
  • The movers cannot move items out of your bedroom – if you bring it, it must fit in your room.
  • There is no need to tip – Ion Austin has covered all your moving expenses. Just (one of the many) an added perk for living with us!
  • Most importantly – clearly label each box with your name, floor, room number and cell phone number… We promise this will make life easier for you in the end.

In order to ensure everyone has a smooth move-in experience, please be sure to follow the check-in times in the MOVE-IN EXPERIENCE section above. We encourage you to show up during these times so you can take advantage of this VIP treatment.

However, if you need to move-in outside of your provided time, please remember that our cruise ship move-in team will not be able to assist anyone with unloading items. We will have large bins available to sign out in order to bring your belongings to your room. All residents moving in during the assigned time slots will be moved in first as part of the EXPRESS CHECK-IN experience. We really don’t want you to have to wait in line… that pool will be calling your name, so please take advantage of this service we are providing for you so that you can have the best move-in experience possible.

HELPFUL MOVE-IN TIPS
  • Arrive at your assigned time – you’re getting VIP treatment here, take advantage of it!
  • If you are arriving in multiple vehicles, have all your belongings together as only one vehicle is allowed in the VIP Lane. The VIP lane will be located in the far left lane of San Antonio street along the front of Ion Austin.
  • The driver will need to stay in his/her seat. When the last item is removed, the car will need to be moved to one of the two following parking options:
    • OPTION 1: Pre-Leased on-site parking in the Ion Austin Garage.
    • OPTION 2: Park in one of the pay-to-park areas on the map below.
  • USS will unload each car in less than 4 minutes, and handle placing your tagged belongings in your room; there is no need to get out of the car. We will sweat the small stuff so you don’t have to.
  • If you have a bike, please bring that separately after you park your vehicle.
  • Don’t over-load boxes; go ahead and pack multiple boxes, we don’t limit the number of items (looks like those extra pairs of shoes are making the cut).
  • The movers cannot move items out of your bedroom – if you bring it, it must fit in your room.
  • There is no need to tip – Ion Austin has covered all your moving expenses. Just (one of the many) an added perk for living with us!
  • Most importantly – clearly label each box with your name, floor, room number and cell phone number… We promise this will make life easier for you in the end.

In order to ensure everyone has a smooth move-in experience, please be sure to follow the check-in times in the MOVE-IN EXPERIENCE section above. We encourage you to show up during these times so you can take advantage of this VIP treatment.

However, if you need to move-in outside of your provided time, please remember that our cruise ship move-in team will not be able to assist anyone with unloading items. We will have large bins available to sign out in order to bring your belongings to your room. All residents moving in during the assigned time slots will be moved in first as part of the EXPRESS CHECK-IN experience. We really don’t want you to have to wait in line… that pool will be calling your name, so please take advantage of this service we are providing for you so that you can have the best move-in experience possible.

PACKING LIST

What you take with you matters. To show you how glad we are that you’re here, we’ve put together a master packing list for you. You’ll find everything you need. And then some.

Living room

  • Lamps
  • Decorations

Bedroom

  • Lamps
  • Bedding – beds are XL full size (queen sheets fit)
  • Towels and additional linens
  • Laundry basket
  • Alarm clock (or maybe just your phone)
  • Ethernet cable
  • Trash bin

Kitchen

  • Cookware and dishes (pots, pans, glasses, silverware)
  • Cooking utensils (tongs, spatulas, etc.)
  • Trash bin and garbage bags

Those things you need, but you’re really not sure what category they fall in (we get it…)

  • Shower curtain(s)
  • Bathroom rug(s)
  • Plunger, toilet brush
  • Broom
  • Vacuum cleaner
  • Cleaning supplies
  • Paper towels
  • Toilet paper
  • Trash bin for bathroom(s)
COMMUNITY POLICIES

You’ll want to spend some time getting familiar with the Community Policies here. We like them, but then again, we wrote them. We can also print them out for you if you’re really into that kind of thing.

Apply free

Apply now to secure your preferred placement, and we'll waive the deposit and application fee.
New applicants only; limit one resident per bedroom. Housing Agreement must be fully signed while this limited-time promotion is in effect. The first regular rent installment and annual administrative fee are due August 1, 2023. Approved guarantor or alternate partial prepayment required. All agreements are subject to management approval under regular application policies. Special offers, including discounted rates, may not be combined.

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