Move-In: What You Need to Know about Ion Austin

Hey there and welcome home.

We’re so excited you’ve chosen to live with us. If you’re looking to get a head start on the year, you’ve come to the right place.

And if you have any questions or just want to say hello, give us a shout. Or, you can follow us on Instagram for our most double-tappable posts with the inside scoop.

RESIDENT PORTAL

COMMUNITY POLICIES

RENTER’S INSURANCE

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MOVE-IN AND FIRST PAYMENT

If you haven’t already marked your calendars, grab a pen (or tell Alexa) to take note. Move-in is on August, 17 2023 – please see the check-in times in the MOVE-IN EXPERIENCE section below. When you arrive at Ion Austin for move-in, please follow the signs to check in and pick up the keys to your new home.

If you want to avoid late charges (and who doesn’t?), you’ll want to make sure that your first installment is paid by August 1, 2023 Late charges will apply unless we have received the first installment payment within the two-day grace period (by August 3, 2023). Checks or money orders should be made payable to Ion Austin and can be mailed or brought directly to our office.

You can also pay online through the resident portal using a debit card, credit card or electronic checking transfer, or by automatic recurring charge to your debit card, credit card or bank account. There are no fees when paying from your bank account or by check.

GUARANTOR FORM OR PRE-PAYMENT

Nothing ruins move-in faster than missing paperwork (trust us). If you haven’t done so already, please submit your guarantor form. We’ll need to approve this before you’re able to move-in. No guarantor? Alternately, you will be required to prepay the final two installments in advance in order to move in, as described in your Housing Agreement.

UTILITIES

Lucky for you, electricity, water and Internet are included in your rental installment so don’t sweat, we’ll make sure the lights are on.

RENTER’S LIABILITY INSURANCE

It’s probably not something you normally think about, but you are required to have at least $100,000 of liability protection by the time you move in, and throughout your stay with us. This doesn’t cost much, and is designed to protect you if you accidentally cause a fire or flood. As unlikely as that sounds, if something happens, you’ll be very glad to have it. How easy have we made it to take care of this requirement? You don’t have to do anything at all; we’ll automatically charge your account $13 per installment, waive the requirement to provide separate insurance, and buy our own insurance to cover the same risks. If you have your own liability insurance and don’t want to be charged for this, please upload your insurance certificate and we’ll let you know right away if it meets the requirements. We also recommend insuring your personal property—click here for an easy option for this optional coverage.

EXPRESS CHECK-IN

By now you’ve figured out there’s always a way to beat the line. And if you haven’t…well, just read below and thank us later.

Click here for the resident portal link and register online. From here, you’ll want to make sure you can answer yes to each of the questions below:

Did you make your first installment payment?
Did you enter your vehicle information (if applicable)?
Did you sign any pending documents?

If you answered yes to all of the above, you’re one step closer to your new views. Besides that, all you need to bring with you is a valid photo ID (and an appetite—we’ll have snacks waiting for you).

MOVE-IN SCHEDULE (required)

Moving is stressful enough. We’re here to help make your move-in easy and seamless. Ion Austin has partnered with the nation’s largest professional student move-in company to help make your move-in experience a breeze. So sit back, relax and let USS Cruise Ship Move-in™ do the heavy lifting for you.

USS will be conducting their exclusive Cruise Ship Move-in™; a process created and developed to make your move in day easy and memorable. USS Cruise Ship Move-in™ service mimics the experience of taking a cruise where your belongings effortlessly appear in your room. You won’t have to touch a thing or even leave the car. Nice, right? Just arrive at your assigned time, and the professional movers will unload your car and transport your belongings to your new home.

In order for Cruise Ship Move-in™ service to run smoothly, you are required to arrive at your scheduled move-in time based on what floor you will be moving into. Your cooperation will allow us to avoid overcrowding and long wait times for elevators… because why would you want to be delayed? Please note that we cannot allow early arrivals on move-in day. Arrive on-time to reduce your wait time, both in the car and in your room. The faster you move in, the faster you’ll be catching rays on our pool deck.

Please reference your apartment number to see which floor you are assigned to, the first digit(s) indicating your floor number… (Ex: Apt#1801 = Floor 18).

Drop us a line if you have any questions about this process leading up to move-in day. Just a hint, you’ll want to make sure you complete the Express Check-In in order to experience this.

We can’t wait for you to experience what we have in store for you on move-in day. Click here to watch a quick video and visit this link to learn more about the move-in process.

MOVE-IN EXPERIENCE

Arrive at your assigned time – you’re getting VIP treatment here, take advantage of it!
If you are arriving in multiple vehicles, have all your belongings together as only one vehicle is allowed in the VIP Lane. Our Check-in tent will be located at the corner of 21st and San Antonio.
The driver will need to stay in his/her seat. When the last item is removed, the car will need to be moved to one of the two following parking options:
- OPTION 1: Pre-Leased on-site parking in the Ion Austin Garage.
- OPTION 2: Park in one of the pay-to-park areas near Ion Austin.
USS will unload each car in less than 4 minutes, and handle placing your tagged belongings in your room; there is no need to get out of the car. We will sweat the small stuff so you don’t have to.
If you have a bike, please bring that separately after you park your vehicle.
Don’t over-load boxes; go ahead and pack multiple boxes, we don’t limit the number of items (looks like those extra pairs of shoes are making the cut).
The movers cannot move items out of your bedroom – if you bring it, it must fit in your room.
There is no need to tip – Ion Austin has covered all your moving expenses. Just (one of the many) an added perk for living with us!
Most importantly – clearly label each box with your name, floor, room number and cell phone number… We promise this will make life easier for you in the end.

In order to ensure everyone has a smooth move-in experience, please be sure to follow the check-in times in the MOVE-IN EXPERIENCE section above. We encourage you to show up during these times so you can take advantage of this VIP treatment.

However, if you need to move-in outside of your provided time, please remember that our cruise ship move-in team will not be able to assist anyone with unloading items. We will have large bins available to sign out in order to bring your belongings to your room. All residents moving in during the assigned time slots will be moved in first as part of the EXPRESS CHECK-IN experience. We really don’t want you to have to wait in line… that pool will be calling your name, so please take advantage of this service we are providing for you so that you can have the best move-in experience possible.

HELPFUL MOVE-IN TIPS

Arrive at your assigned time – you’re getting VIP treatment here, take advantage of it!
The driver will need to stay in his/her seat. When the last item is removed, the car will need to be moved to one of the two following parking options:
- OPTION 1: Pre-Leased on-site parking in the Ion Austin Garage.
- OPTION 2: Park in one of the pay-to-park areas on the map below.
USS will unload each car in less than 4 minutes, and handle placing your tagged belongings in your room; there is no need to get out of the car. We will sweat the small stuff so you don’t have to.
If you have a bike, please bring that separately after you park your vehicle.
Don’t over-load boxes; go ahead and pack multiple boxes, we don’t limit the number of items (looks like those extra pairs of shoes are making the cut).
The movers cannot move items out of your bedroom – if you bring it, it must fit in your room.
There is no need to tip – Ion Austin has covered all your moving expenses. Just (one of the many) an added perk for living with us!
Most importantly – clearly label each box with your name, floor, room number and cell phone number… We promise this will make life easier for you in the end.

PACKING LIST

What you take with you matters. To show you how glad we are that you’re here, we’ve put together a master packing list for you. You’ll find everything you need. And then some.

Living room

Lamps
Decorations

Bedroom

Lamps
Bedding – beds are XL full size (queen sheets fit)
Towels and additional linens
Laundry basket
Alarm clock (or maybe just your phone)
Ethernet cable
Trash bin

Kitchen

Cookware and dishes (pots, pans, glasses, silverware)
Cooking utensils (tongs, spatulas, etc.)
Trash bin and garbage bags

Those things you need, but you’re really not sure what category they fall in (we get it…)

Dehumidifier
Shower curtain(s)
Bathroom rug(s)
Plunger, toilet brush
Broom
Vacuum cleaner
Cleaning supplies
Paper towels
Toilet paper
Trash bin for bathroom(s)

COMMUNITY POLICIES

You’ll want to spend some time getting familiar with the Community Policies here. We like them, but then again, we wrote them. We can also print them out for you if you’re really into that kind of thing.

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